Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community a Field Guide

2011Joint Commission Contributors & The California endowment

The role of effective communication and patient-centeredness in providing safe and high-quality health care to diverse patient populations is well accepted. Effective patient–provider communication has been linked to an increase in patient satisfaction, better adherence to treatment recommendations, and improved health outcomes. Patient-centered care “encompasses qualities of compassion, empathy, and responsiveness to the needs, values, and expressed preferences of the individual patient.”2 (p.48) Combining the elements of effective communication and patient-centeredness into care delivery has been shown to improve patients’ health and health care.

Key wordsLGBT+ / sexual violence against LGBT+